Return Policy

I ordered the wrong size or style can I exchange?

Yes you can exchange within 3 days of your delivery date after that it will be nonrefundable. Please notify us thru email at hellopowerfulpups@gmail.com so you can receive the return address. You will then purchase the item you would like to have in the exchange and send back your item. Once item is received and in good condition you will be refunded for the item.

I changed my mind and do not want the collar can I return?

Yes you can return within 7 days of your delivery date and email tracking to us at hellopowerfulpups@gmail.com after that date items will be nonrefundable. Please notify us thru email so you can receive the return address. Once item is received and in good condition you will be refunded for the total item amount minus a 25% restocking fee since all items are handmade to order and not resold.

There are no returns on dog bandanas however if there is an issue notify us within 24 hours upon delivery and we will do our best to rectify the situation. If the item is not returned in its original condition, the buyer is responsible for loss of value of item.